..and i continue

I had another thought today (don't be shocked) to do with my Email client problem. I have my suspicions that the whole email client problem is holding back the deployment of Linux in the business environment.


Think for a while, we have Microsoft Office with 

• a word processor (Word)
• a spreadsheet app (Excel)
• a Database app (Access)
• a presentation app (Powerpoint)
• an email app (Outlook)

Now spot the one thats missing in Open/Libre Office? Yup, you guessed it - an email app. So if you wanted to switch to an alternative Office suite you have a problem. From my previous report, there is only one app - Outlook (in my opinion anyway).


So, I wanted to deploy Linux in an office environment what do I need

• The O/S - Sorted, Windows or Linux
• The Office Suite - Libre/Open Office (multi-platform) or MS Office (Windows Only)
• Browser - Firefox or Chrome, both platform independent
• Authentication method - AD works under both platforms (from my simple experiments)
• Email App - ah, the free suites don't have one, lets have a look. Hmm we really need Outlook, ok, we need MS Office, ok we need Windows.

And so Linux thereby gets omitted from the equation, because of one application problem. I am not going into the email app debate, as that was on yesterdays post.


My point? Sort the email app out and you might get a look in.

Linux Email Clients

I have recently been trying to find a replacement for Outlook under Linux, after all whats Linux got if it doesn't have a decent email client. My current client is Outlook 2010 64-bit and its good, very good. I love the way it works, the conversation view and the way it handles emails. But there must be another client as good, surely?

A bit of background info, we use Google Apps, and the Google Apps Sync App with Outlook and it works very well - more on this in a separate post.

Here is my evaluation

Evolution

On the surface, it looks and behaves as good as Outlook, and supports lots of functionality, but, and its a big but, it fails at the final hurdle. You setup your email account, and it supports POP or Outlook. If you tell it the account is a Google one, it also adds in Calendar and Contact synchronisation. So then it adds the account and begins downloading emails from your mailbox. OK, so far so good. Minor point here, but you can't remove the local folders if you use an IMAP service, but thats OK.

Next we go through the settings and select the 'always View HTML' options and setup the email signature to make it look nice. Then, I want to setup the default font and size for outgoing emails. This it seems you can specify and looks ok. But when you send a HTML format email, it strips out any font information, not only from the email, but also from your pre-formatted signature you setup in HTML. It seems the font specification is only for viewing emails, and not sending them. The actual font the email ends up in is the choice of the recipient software, with is usually times new roman.

OK, this is open source software, so there must be a fix? Well you would think so, but it appears not...

Here is the main bug report here which includes other references to the main issue. You can see the question was raised in 2009 and is still outstanding. The main issue here is I, and many others want to have nice looking emails, are ruled my company policies, and at least replicate functionality from the main competition (Outlook). If you trawl through this you will see various comments from the developers more or less indicating "thats the way it is - live with it".

How do you expect anyone to move away from Outlook with this attitude? How do you expect to penetrate the business world with this attitude? Or is it I am missing the point? Are they only after hobbyists who don't care what the emails look like and are happy with whats given? Its certainly holding me back.

Another issue is an Evolution/Google issue. When I delete an email, it removes the label from the email, which potentially lives lots of emails I don't want lying around and taking up space. I did try to tweak the Google IMAP options, but I believe this is something to do with the way Google deals with IMAP. Not quite found an answer to this one yet...

OK, and also the Google Calendar and Contact synch don't work and I can't find out how to change the settings so its not good either.

Thunderbird

When I found Evolution to not suit my requirements, I turned to Thunderbird as i have heard so many people like this. Well again, its not quite there. You can specify the outbound font, but not specify a size. You have the choice of small, medium, big, bigger and large. Not quite but i wanted, but getting there. The Google Calendar synch and contacts synch, were add-ons that i never got round to installing...

The problem here was the application kept crashing. It would download emails from my mailbox and then have an error and stop. Only a restart would correct it but I don't seem to understand how a widespread application like Thunderbird crashes???

The next issue it seemed to have a problem with my labels/folders. I have my folders underneath my inbox such as Inbox/Internal Emails and Inbox/Suppliers but when I tried to move an email in Thunderbird, it assumed it was INBOX/Suppliers - which didn't exist and so the move failed.

It looks like this issue has already been discussed here

So, it crashes and has problems with labels, and the composing font doesn't have many options.

Opera Mail

We move on now to Opera, which has an email client built in. I used v11 and found it to be a good fast browser (Until Chrome 9 came along, but thats another story...). After trying the other clients, I thought i would give it a go - I had nothing to lose!

You can setup an email account, and it has some specific instructions for setting up Google (here) and its not bad - you can view emails in HTML format, and its inside your browser - great!

Well again, the format of outbound emails fails again. When you reply to an email, it puts your response at the top, and appends your signature at the bottom. Thats not good? Can I have my signature with my reply please? No, and the forum entry went on to say, it should always appear at the bottom of the email, and not after the reply and Outlook is doing it wrong. So far this is not an option.

Microsoft Outlook

Well Outlook - what can I say? It works, and doesn't crash (like Thunderbird), It allows you to specify font particulars and other HTML functions, and then doesn't strip them when you click send (like Evolution). OK the signature placement is fixed, and Outlook possibly changed things to suit itself, but it works, its fast and it does what its supposed to - generates nice looking emails. You have to consider that rather than following anyones lead, it makes the rules up itself (or themselves - Microsoft) and some apps try to follow.

Conclusion

Well Outlook -its great, and there just isn't anything that comes close. Sorry, I would love to say the others are great too, but I can't. And the attitude of the developers of the other packages isn't helpful. Saying Outlook does things wrong and thats that, is not productive. Just make it a configurable option and let us decide - the end user.

What did I do to get round this? I use Ubuntu and created a Windows 7 VM running Outlook and GAS for email and other purposes. Come on Open Source movement sort yourselves out.

Feel free to add your own comments...

Not a Good Week

Lets just say its not been a good week....

Fedora 13 vs Windows 7

I recently tried moving over to Fedora 13 as most of the applications I used were web based. I felt that Linux had more to over me as a managed mainly Linux servers over ssh. Unfortunately it just didn't work out.

I downloaded the 64-bit live CD and ran it up with a spare HDD I had. Installed away and it all went well - the install worked perfectly. I tried to setup the Active Directory authentication, but when I tried the first login - it failed. Because of this i had to CTRL-ALT-F2 to get a shell, and login as root. Once logged in I created a user and then went back to the gui to login as the sub-user.

First thing I noticed was the proportion of the screen - it just didn't seem right. I have an ATI PCIe graphics card and a 22in widescreen monitor but everything looked stretched. It was already set at the maximum resolution, so I couldn't do any more.

I downloaded Chrome 64-bit (why don't we have this option on Windows???) and that worked fine, but Flash kept telling me it needed to be installed. It always did install but never worked. I presume this was down to the fact flash is 32-bit and my browser was 64-bit.

Next - install Skype. Easy peasy, except it won't run. Again its a 32-bit app and my machine only had 64-bit libraries. Again buried in the Skype forums was how to resolve this issue by installing the 32-bit libraries it needed.

OK, now KeePass. Keepass for those that don't know is a secure password store. Its used on Windows and is open source and allegedly cross-platform. Well it is, sort of. I had to install Mono to get it working, which it did. However the main function of it was missing. In windows you right click on the password, and copy it to the clipboard, and then paste it into the window of your choice. This function doesn't work on Linux :-( I could of course install KeePassX - which doesn't read v2 files. So I was left high and dry with this one.

So, to summarise, On the surface you could easily swap from Windows to Linux on the desktop. But when you start using it, you end up having to do lots of tweaks to get 90% of the way there, and have to compromise. In the end it was too much for me. I couldn't afford time tweaking things to get it working, and the lack of full KeePass functionality just killed it for me.

Back to Windows 7 I went. Until its made for ordinary people and not people who love tweaking things, I will stick with Windows.

Blackberry Bold

Well my latest news is I have upgraded from a Bold 9000 to a Bold 9700 and what a sexy pice of kit it is! Smaller than the original Bold and so far battery life is a lot better. Screen is nice but a little smaller, as is the keyboard, but still easy to use.

Doesn't seem to work with Nokia car kits which is a bit of a pain, but seems to work great with everything else.

Blackberry Update

Regarding the Blackberry question of PIN transfer.

It seems that whenever you enable Blackberry service on a network, the PIN moves over. So in short when you want to change network just make sure you add on the Blackberry service on your network. Once you have that every thing works. You don't need to contact your old provider.

Also without BIS on your tariff, none of your internet apps work as the BIS operates like a proxy server for all internet stuff.

I am currently trying out T-Mobile PAYG with Blackberry add-on, which works a treat!

Orange PAYG!!!!!

Why oh why do Orange still issue 2G PAYG SIMS??? I want to test their 3g signal strength and speed, but all the sims they issue are 2g. I can't see why they do it.

Last time I enquired they told me to pop to a store and have it exchanged, but if I had time to do that I would have gone there in the first place!!!!

OK Orange, you are now crossed off my list of prospective providers, and I won't recommend you to anyone.